Aged Care

General Practice referral to aged care services

My Aged Care (MAC)

My Aged Care is the national contact centre for Commonwealth funded aged care services. Health professionals are required to use this portal for referral for assessment and services. Refinements to the site happen regularly.

Referral Flow chart for GPs

A quick overview of how to make a patient referral for aged care services

MAC webform referral

The MAC webform referral was released in mid-2016. Improvements include:

  • successful transmission confirmation
  • a unique identifier issued for follow up if required
  • ability to save/print PDF
  • completed referral is fast-tracked directly to assessment agency

Do not use the webform for urgent service access. Phone 1800 200 422 to request a ‘direct to service’ referral.

Fax templates

For those GPs continuing to use fax referrals to My Aged Care, SEMPHN have templates available for:

NB: When using fax no receipt of referral is issued.


Better Health Care Connections (BHCC) – Aged Care Multidisciplinary Care Coordination and Advisory Services

SEMPHN was one of nine sites across Australia selected to run the Commonwealth funded BHCC program. This program aimed to improve the quality of health care for aged care recipients by:

  • increasing access to appropriate, coordinated, multidisciplinary care for older people with complex health needs
  • improving access to primary health care
  • improving access to referrals/supports to avoid preventable hospitalisations.

The BHCC program completed in June 2017. It had a particular focus on Residential Aged Care Facilities (RACFs) in the Peninsula Health catchment.

Key outcomes included

  • Video consultation access for residents – view the report here
  • Opportunities for GP and Nursing staff education, and community of practice
  • Investigation, development and piloting of localised pathways and innovative care models

Care pathways


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Funding Opportunities

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If you’re interested in applying for funding opportunities, register your interest on SEMPHN's eProcure page. Once you register, you’ll receive information as it’s released.

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Contact Information

Need help?

For General Practice support, please call 1300 331 981 (option 2) or email providersupport@semphn.org.au

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