Aged Care

General Practice referral to aged care services

My Aged Care (MAC)

My Aged Care is the national contact centre for Commonwealth funded aged care services. Health professionals are required to use this portal for referral for assessment and services. Refinements to the site happen regularly.

Referral Flow chart for GPs

A quick overview of how to make a patient referral for aged care services

MAC webform referral

The MAC webform referral was released in mid-2016. Improvements include:

  • successful transmission confirmation
  • a unique identifier issued for follow up if required
  • ability to save/print PDF
  • completed referral is fast-tracked directly to assessment agency

Do not use the webform for urgent service access. Phone 1800 200 422 to request a ‘direct to service’ referral.

Fax templates

For those GPs continuing to use fax referrals to My Aged Care, SEMPHN have templates available for:

NB: When using fax no receipt of referral is issued.

Better Health Care Connections (BHCC) – Aged Care Multidisciplinary Care Coordination and Advisory Services

SEMPHN is one of nine sites across Australia selected to run the Commonwealth funded BHCC program. This program aims to improve the quality of health care for aged care recipients by:

  • increasing access to appropriate, coordinated, multidisciplinary care for older people with complex health needs
  • improving access to primary health care
  • improving access to referrals/supports to avoid preventable hospitalisations.

The BHCC program will run until June 2017 with a particular focus on Residential Aged Care Facilities (RACFs) in the Peninsula Health catchment.

Aged Multidisciplinary Care and Advisory Service

Care pathways

Identify, develop, streamline and disseminate key local pathways:

Investigating Innovative Models

Pharmacy Support Service – Medication Liaison Project

This SEMPHN funded pilot with Peninsula Health Hospital Admission Risk Program (HARP) seeks to establish better communication with RACFs and community pharmacists to prevent medication misadventure for at risk elderly at discharge. Completed September 2016.

Facilitation of direct access for aged care to radiology for Xray and Ultrasound.

Facilitation of direct access for aged care to radiology for CT scan.

For more information please contact the BHCC Program Manager at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Funding Opportunities

Tenders, Quotes & Expression of Interest Portal

If you’re interested in applying for funding opportunities, register your interest on SEMPHN's Tenderlink page. Once you register, you’ll receive information as it’s released.


Events and Education See all


Fellowship Preparation: KFP

External events
Saturday, 25 November 2017
9:00 - 15:00
Wantirna Health
General Practitioner

See event

Contact Information

Need help?

For General Practice support, please call 1300 331 981 (option 2) or email

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