Hello, my name is Nellie

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Nellie is an SMS-based system for promoting patient self-care. It is the most researched and effective of its kind in the world. 

The underpinning methodology and technology is Simple Telehealth, which was invented in 2008 in the UK. Known there as Florence (or Flo), it is adopted widely across the UK’s National Health Service. Florence has improved the lives of tens of thousands of patients with a range of conditions include asthma, diabetes, COPD, and heart conditions.  Simple Telehealth is also used by the USA's Veterans' Affairs Department.

The system is clinician led. Using existing or newly-developed shared action plans, doctors and nurses work together on the priorities in their clinics. The action plans shape the development of the technical protocols that manage the sending and receiving of messages. 

Simple Telehealth infographic colour

In 2016, SEMPHN partnered with the Simple Telehealth organisation to develop an upgraded version of the technology. Nellie is currently being trialled by three GPs in practices across South Eastern Melbourne. 

The Simple Telehealth website has an extensive library of academic articles and case studies proving the effectiveness of the system. 

This video created by the Health Foundation shows Flo's impact on people:


 For enquiries about Nellie, contact This email address is being protected from spambots. You need JavaScript enabled to view it.


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