Faces of SEMPHN: Meet the System Outcomes team

Wednesday, 22 January 2020

System Outcomes

Introducing SEMPHN's data experts and evaluators: the System Outcomes team.

This team uses a wide range of skills and expertise as health professionals, public health researchers, educators, economists and consultants. Their work ensures SEMPHN can make evidence-based decisions based on local data relevant to the catchment. 

Meet the team

Pictured from left to right are Koki, Alex, Laura, Jen, Cathy, Valerie, Claire, Anita and Chris.

Tell us, in a nutshell, what your team does

Our team is responsible for data collection and analysis, needs assessments, as well as monitoring and evaluation of commissioned services. Together, we work to ensure that the services commissioned by SEMPHN are targeted to those in the community based on who needs them most, and that decisions on commissioning services are based on quality evidence.

Key areas of our work include:

  • Population health needs assessment – across all health priority areas
  • Performance monitoring – data collection, analysis, review and reporting 
  • Service evaluation – in depth reviews of commissioned services using quantitative and qualitative data
  • Strategy and policy – Regional Plan for Mental Health and Suicide Prevention

Our team is made up of: 

  • Data Analysts - who make working with large volumes of complex datasets look easy 
  • Evaluation staff - who specialise in assessing the implementation and outcomes of commissioned services
  • Project Officers – who lead the delivery of specific projects such as our Regional Plan for mental health and suicide prevention.

What are some of the backgrounds of the team?

We have a diverse team with a range of skills and expertise as health professionals, public health researchers, educators, economists and consultants. We have worked across state/territory and federal government, not-for-profit, academic and private sectors both in Australia and overseas. 

What is the most rewarding part of your role(s)?

We feel very fortunate to be working closely with different teams both internally at SEMPHN and externally with our partners. We are also proud of the way we gather quality evidence and put it into practice to improve consumer health outcomes. It’s rewarding to be part of a team that continuously supports, collaborates and learns from one another.

Why is your team pivotal to SEMPHN's work?

Our team plays an important role of informing multiple parts of the commissioning cycle: from identifying specific communities in need, monitoring service delivery and activities, and evaluating service outcomes and effectiveness. Through our work, we strive to better support decisions made at SEMPHN based on solid evidence.

Talk us through a typical day for the System outcomes team

No day is identical in the System Outcomes team. Between the team huddles and meetings, there’s usually a lot of coding, graphing, whiteboard brain storming, data interpreting and caffeine consuming. But the best part of any day is the learning and laughter that’s guaranteed.

What’s one thing you team would like people to know about the work you do?

We are a passionate group who loves working with other teams and the broader community to strengthen their processes and decision-making with data. We work to put the evidence into evidence-based commissioning, to ultimately improve the health outcomes of the people of South Eastern Melbourne.   

 To contact the System Outcomes team, call 1300 331 981 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

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