Before you start you will need:
To install individual PKI you start with the Chain of Trust:
Organisation PKI is installed in either your clinical or secure messaging software. The vendors of the software provide instructions for you. Click the button below for a list of links to instructions.
The Chain of Trust is like a keyhole. It needs to be in place before you can use your Individual keys. It's made of 3 certificates you install into Firefox. When installed, the certificates will be saved as pictured below in Step 2.
Did you get stuck? If so, call the Medicare eBusiness Centre on 1800 700 199.
Did you get stuck? If so, call the Medicare eBusiness Centre on 1800 700 199.
You will be using the USB token which must have the SIM inserted into it (as shown in the infographic above).
Did you get stuck? If so, try repeating the above steps using the Chrome browser, or call the Medicare eBusiness Centre on 1800 700 199.
The Medicare Organisation PKI is used for online claiming and to access the Healthcare Identifiers service.
The NASH Organisation PKI is used to access the My Health Record.
Click on the relevant link below to see install instructions for the software you're using:
Medicare Site certificates renew automatically via the installed PKI Certificate Manager. However, the clinical software may not automatically install the updated certificate. The links to the install instructions directly above explain how to import it into the clinical software.
Each month, Medicare's eBusiness Centre is given a list of clinics that are 60 days out from a NASH expiring. Assuming the registration details are correct, a CD is sent out to the clinic after a few days.
When the clinic receives the CD, it must update the clinical software and also SMD product (i.e. this is not done automatically).
If for whatever reason a NASH is not received, the revoke/renew form is required to be filled in and returned to eBusiness for processing and sending of a new one.
Since late 2016, expiry dates are printed on the NASH CDs. For CDs issued prior to this change, the only way of finding out when a NASH expires is via the Certificates Australia website (which needs a NASH to work) or some clinical software programs (e.g. Medical Director) have a section showing when the site certificate and NASH expire, however others don’t.