Telehealth support

There is short, simple, and practice advice in our telehealth guidance in HealthVitalIT, covering video consultations, remote monitoring, and SMS.

Any questions not answered by HealthVitalIT? Contact SEMPHN's Digital Health team: This email address is being protected from spambots. You need JavaScript enabled to view it..


Read about Nellie, an automated SMS-based persona for promoting patient self-care, and offered at no cost to providers in the SEMPHN catchment. 

HealthDirect VideoCall

Looking for the login screen for VideoCall? Go to
(registered users only)

The online manual is here:

VideoCall enables clinics to have their own dedicated link for patients, who can launch the video by tapping on the link. If you're using the bulk billed MBS telehealth items you can access VideoCall for free via SEMPHN. If your clinicians are interested in using video, you've read the HealthVitalIT guide, and you'd like to try VideoCall, contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Specialist Telehealth

Medicare Benefit Schedule (MBS) items exist for Specialists to undertake video consultations with patients in RACFs anywhere in Australia. GPs can also claim for patient–end support.

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Funding Opportunities

Tenders, Quotes & Expression of Interest Portal

If you’re interested in applying for funding opportunities, register your interest on SEMPHN's eProcure page. Once you register, you’ll receive information as it’s released.


Contact Information

Need help?

For General Practice support, please call 1300 331 981 (option 2) or email

Looking for staff? A job?

Check-out our local primary health jobs page.

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