What is HeadtoHelp?

HeadtoHelp is a free mental health service for people who are experiencing stress, anxiety and other mental health issues. 

The $26.9 million mental health service is funded by the Commonwealth Government for Victorians, in response to the COVID-19 pandemic, and is delivered by Victorian Primary Health Networks (PHNs).

HeadtoHelp helps people find the right mental health service for their needs. It can also provide services onsite at Hub locations for those who need it, as well as telehealth services. 

There are 15 HeadtoHelp hubs in Victoria. In South Eastern Melbourne, there are three hubs in Frankston, Officer and Berwick.

The hubs have multidisciplinary teams of mental health workers, which can include psychologists, mental health nurses, social workers, and alcohol and drug workers. 

Federal Minister for Health and Aged Care Greg Hunt announced an extension to the funding on 8 August 2021 for twelve of the Victorian HeadtoHelp hubs until 30 June 2022.

The HeadtoHelp model of care and 1800 595 212 intake number are now also being used for the 10 Head to Health hubs in NSW.

Who is HeadtoHelp for?

The HeadtoHelp service is open to Victorians of any age who may be experiencing distress or mental ill health. This includes people who have never accessed mental health services before and their family and friends. It also is for family and friends of those in aged care.

Who can refer to HeadtoHelp services?

Anyone can refer to HeadtoHelp. Support/services are accessible to everyone, at no cost. A Medicare card, ID or Mental Health Care Plan is not required. The team at HeadtoHelp intake are clinicians who use the Initial Assessment Referral Decision Support Tool (IAR-DST) to make an assessment and refer people into the appropriate type of service, with their consent.

How to refer to HeadtoHelp services

Anyone can call HeadtoHelp central intake on ph: 1800 595 212, Monday to Friday, 8.30am-5pm. HeadtoHelp services do not provide after-hours or emergency mental health advice or support.  In case of emergency, call 000.

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