Mental Health Integrated Complex Care

Flexible support for people with severe/complex mental illness 

What are MHICC services?

Mental Health Integrated Complex Care (MHICC) services offer support for consumers with severe mental illness and complex needs who require coordination of their care over an extended period of time (6-12 months). MHICC services are highly flexible to match people’s individual needs, and can include: 

  • clinical nursing services
  • family support and liaison
  • care coordination and liaison (clinical and non-clinical)
  • improved access to psychiatrist & psychological care.

MHICC services can be delivered by mental health nurses, psychologists, psychiatrists, and eligible mental health workers, social workers and occupational therapists.

Who are MHICC services for?

MHICC services are for people who:

  • live or work in the SEMPHN catchment, and 
  • have a health care card or can’t afford/access similar services, and
  • aren’t eligible for NDIS. 

To be eligible for MHICC services, people also need to:

  1. Have an assessment and diagnosis of mental illness that is significantly impacting their social, personal or work life; have complex needs; and be at risk of hospitalisation if appropriate treatment and care is not provided
  2. Have a GP, psychiatrist or relevant healthcare practitioner who is currently managing their care in a primary healthcare setting
  3. Have a current GP Mental Health Treatment Plan, or equivalent plan prepared by a psychiatrist or relevant healthcare practitioner

*If a person does not have a confirmed diagnosis, an assessment will be conducted and a clinical diagnosis determined by the MHICC provider confirming eligibility for the service.

Who can refer to MHICC services?

Referrals can be made by anyone including GPs and other primary health providers, social services, other organisations or via self-referral. 

How to refer to MHICC services

GPs can fax referrals and a GP Mental Health Treatment Plan to 1300 354 053 or call 1800 862 363 for priority assistance. 

Referrals can be made to:

  • SEMPHN Access & Referral (8.30am-4.30pm weekdays) Ph: 1800 862 363 
  • Fax: 1300 354 053

Referral forms (including medical software templates) are available on the SEMPHN Access & Referral page. Other referral forms are accepted if they contain the required information.

Consent is needed for clients to receive services. 

MHICC is not a crisis response service and does not provide after-hours or emergency mental health advice or support.  In case of emergency, call triple zero (000).

More information

Background to mental health changes 

SEMPHN plays an important yet limited part in the primary mental health system.

In line with mental health reform across Australia, SEMPHN released its Mental Health Stepped Care Model in 2016. 

The model was informed by:

  • findings of the National Mental Health Commission’s review 
  • evidence-based best practice
  • consultation with stakeholders including consumers, health professionals and service providers
  • extensive data analysis.

We use the Stepped Care Model to guide the commissioning of new flexible services in our region for people with mild/moderate and severe/complex mental health needs. 

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