My Aged Care is the national contact centre for Commonwealth-funded aged care services. Health professionals are required to use this portal for referral for assessment and services.
Referral Flow chart for GPs
A quick overview of how to make a patient referral for aged care services.
Make a Referral webform
The Make a Referral webform is easy to use and includes:
- successful transmission confirmation
- a unique identifier issued for follow up if required
- ability to save/print PDF
- completed referral is fast-tracked directly to an assessment agency
- ability to ‘remember’ you for subsequent referrals.
e-Referral
e-Referral from your general practice software is the quickest and easiest way to refer (available in Best Practice, MedicalDirector, and Genie).
Go to the HealthLink referred services tab and select ‘My Aged Care Referral’ to launch the e-Referral form.
Do not use the webform for urgent service access, contact the service provider directly. If you do not know of the right service provider, you can find a provider or call 1800 200 422.
Fax templates
Fax referrals to 1800 728 174.
For those GPs continuing to use fax referrals to My Aged Care, use the My Aged Care Community Health Professional and GP Referral Form – Fax.
NB: When using fax, no receipt of referral is issued.
South Eastern Melbourne PHN
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SEMPHN acknowledges the Bunurong and Wurundjeri peoples of the Kulin Nation, the Traditional Owners and Custodians of the lands, waters, and skies in which we work. We pay our respects to their Elders past and present. We also acknowledge all First Nations peoples with whom we work. Sovereignty was never ceded!