Feedback

We welcome feedback

We welcome your feedback regarding our organisation, programs and services. At SEMPHN we strive for continuous improvement and your feedback helps us to deliver our key goals in line with our organisational values.

You can give feedback in a number of ways:

To leave feedback:

• Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Send a letter by post: Level 2, 15 Corporate Drive, Heatherton VIC 3202

Please note, the feedback email account is monitored during business hours only and should NOT be used to report incidents.

PHN Complaints Policy

Complaints can be filed directly to SEMPHN at This email address is being protected from spambots. You need JavaScript enabled to view it., or under specific circumstances, directly to the Department of Health at This email address is being protected from spambots. You need JavaScript enabled to view it..

Please contact SEMPHN directly with complaints regarding:

• how SEMPHN commissioning processes were undertaken
• stakeholder engagement
• providers funded by SEMPHN

Please contact the Department of Health about complaints regarding:

• suspected fraud against the Commonwealth by a funded organisation;
• misuse of Commonwealth funds or assets purchased with Commonwealth funds;
• non-compliance with the terms and conditions of the funding agreement with the Commonwealth;
• inappropriate or poor handling of conflicts of interest;
• breaches of privacy; and complaints about the outcome of a departmental assessment For more information, see the PHN Program Complaint Policy 

Associated tags

• feedback