Access and Referral

Our Access & Referral (A&R) team provides up-to-date access, information and support regarding SEMPHN-funded mental health and alcohol and other drug services.

The Access & Referral team also has extensive knowledge of other local community and health supports.

Contact Access & Referral

Contact A&R to make a referral, to discuss eligibility or to find services within an area.

SEMPHN Access & Referral does not provide after-hours or emergency advice or support. In case of emergency, call 000.
Consent is needed for consumers to receive services.

Telephone: 1800 862 363 (8.30am-4.30pm weekdays)
Fax: 1300 354 053

Please Note: The Access & Referral phone line is closed on public holidays.

Important Notice

Access and Referral will be closed on Tuesday 22 July 2025, and will reopen at 8.30 am Wednesday 23 July 2025. We endeavour to return calls and review referrals on the next working business day.
A&R will not triage or process any referrals during this time.

If you or a consumer requires urgent assistance, please contact the appropriate crisis support service in your area or call 000.

Referral forms (.pdf)

Please note: Referrers will only be able to fill in the referral form after it has downloaded to their desktop.

Instructions for downloading and uploading referral forms
1. In order for the PDFs to remain writable please access them via Google Chrome.
2. Right click on link and select ‘Save Link As’.
3. Select a location on hard drive (which you can find later, such as the desktop) and save.
4. Fill in the referral form digitally and save.
5. Click here to securely upload the referral form.
Referral forms for mental health services or support
Please note: Referrers will only be able to fill in the form after it has downloaded to their desktop.
The referral forms are for the following SEMPHN-funded services:
- Accessible Psychological Interventios (API)
- Mental Health Integrated Complex Care (MHICC)
- BounceBack
- Connect
- Commonwealth Psychosocial Services
For general practitioners
- Click to download referral form and GP MH Treatment Plan - Child
- Click to download referral form and GP MH Treatment Plan - Adolescent
- Click to download referral form and GP MH Treatment Plan - Adult
For other health professionals
- Click to download referral form - Child
- Click to download referral form - Adolescent
- Click to download referral form - Adult
To refer to psychosocial service
- Click to download the referral form for Commonwealth Psychosocial Service (CPS) Program

Referral templates for medical software (.zip/.rtf)

Important: Read the instructions before importing referral templates into your medical software.

Do not open these documents, or you could lose the self-populating formatting.

Instructions for importing referral templates
Best Practice
1. After downloading the .zip folder, open the folder and 'Extract' all the files to a folder on your computer.
2. Open a New Letter and from Templates menu select Import Template
3. Locate downloaded file and open
4. From File menu select Save as. Type an appropriate Template name and click on Save.
ZedMed
1. After downloading the .zip folder, open the folder and 'Extract' all the files to a folder on your computer.
2. Click on Tools > Clinical WP Setup > WP Templates
3. File > Import Template
4. Find the file where you saved it and highlight it and then click Open
5. Enter the template name into the Description. Click on OK.
Medical Director
1. After downloading the .zip folder, open the folder and 'Extract' all the files to a folder on your computer.
2. Open Medical Director and then LetterWriter
3. File menu > Select Modify Template > Select Black template
4. File > Select Import - locate downloaded file and click on Open
5. File > Select Save as template - type in an appropriate name and click on Save
Best Practice templates
ZedMed templates
Medical Director templates

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Our Access & Referral (A&R) team provides up-to-date access, information and support regarding SEMPHN-funded mental health and alcohol and other drug services.

The Access & Referral team also has extensive knowledge of other local community and health supports.

Contact Access & Referral

Important Notice

Referral forms (.pdf)

Instructions for downloading and uploading referral forms

Referral forms for mental health services or support

Referral templates for medical software (.zip/.rtf)

Instructions for importing referral templates

Best Practice templates

ZedMed templates

Medical Director templates

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