Care finders support vulnerable older people  who would not be able to arrange services without with intensive support  and do not have a family member or friends who can help.

How do care finder services work?

If someone requires care finder support, then a local organisation can connect them with a dedicated care finder. The care finder will meet with them, usually in person. This can be at their home or another place they choose. The care finder will ask questions to understand the person’s situation and support them to work through the steps to address their needs.

Care finders can help people understand what aged care services are available, set up an assessment and find and choose services. They also help people with access to other supports in the community. They can help with both accessing services for the first time and changing or finding new services and supports.

Local providers

Care finder services are provided at no cost as they are fully funded through Primary Health Networks.

You can find your closest care finder provider in the care finder service factsheet below.

The following organisations deliver care finder services in south east Melbourne:

• Bayside City Council
• Better Health Network (formally Star Health)
• Better Place Australia
• Each (service to begin by 1 April 2026)
• Housing for the Aged Action Group
• Mentis Assist (service to begin by 1 April 2026)
• Care Connect (service ends by 31 March 2026)
• Council on the Ageing Victoria (service ends by 31 March 2026)
• MiCare (service ends by 31 March 2026)
• Monash Health (service ends by 31 March 2026)
• Peninsula Health (service ends by 31 March 2026)
• Sacred Heart Mission (service ends by 31 March 2026)
• Wintringham (service ends by 31 March 2026)

The care finder service commenced 3 January 2023 and is available across South Eastern Melbourne. 

Care finder service contact details are listed on the My Aged Care website.