Job Description

The Medical Receptionist is the first point of contact for patients and visitors at the practice. This role is essential in providing excellent customer service, managing administrative tasks, and ensuring the smooth and efficient functioning of the front desk operations.<br>

Essential selection criteria

### **Key Selection Criteria:**<br>- Previous experience in a medical reception or customer service role (preferred)<br>- Proficiency in using medical software (e.g. Best Practice, MedicalDirector) or a willingness to learn<br>- Excellent communication and interpersonal skills<br>- Ability to multitask and remain calm under pressure<br>- Strong attention to detail and organisational skills<br>- Professional presentation and a compassionate, patient-focused attitude<br>- Commitment to maintaining patient privacy and confidentiality<br>- Understanding of Medicare billing and item numbers (advantageous)<br>- Fluency in Mandarin and/or Cantonese is highly regarded<br><br>

Desirable selection criteria

About the practice

Goldcare Medical Centre in Dandenong is seeking a warm, reliable, and customer-focused Medical Receptionist to be the welcoming face of our busy general practice. As the first point of contact for our patients, you will play a key role in ensuring a positive patient experience by providing efficient, courteous, and professional front desk support.

Benefits

### **What We Offer:**<br>- Supportive and inclusive work environment<br>- On-the-job training and development opportunities<br>- A stable and rewarding role within a respected medical practice<br>- Flexible hours (for the right candidate)<br>- The opportunity to contribute to your local community’s health and wellbeing<br><br>