Whether you are looking for mental health support for yourself, someone you care about, or just trying to improve your wellbeing – Medicare Mental Health is a good place to start.
Medicare Mental Health helps you access the mental health and wellbeing resources and services that are right for you. It makes it easier to navigate and choose the most suitable care options, whether that’s face-to-face, via phone, or online.
Medicare Mental Health is not a crisis or emergency service. For urgent support, call Lifeline on 13 11 14 or Suicide Call Back Service on 1300 659 467. If you need immediate help or are at risk of harm to yourself or others, call 000 now.
Medicare Mental Health is a consumer service. GPs and other referrers can contact SEMPHN’s Access and Referral team directly to speak with our experienced mental health clinicians.
Whether you are looking for mental health support for yourself, someone you care about, or just trying to improve your wellbeing – Medicare Mental Health is a good place to start.
Medicare Mental Health helps you access the mental health and wellbeing resources and services that are right for you. It makes it easier to navigate and choose the most suitable care options, whether that’s face-to-face, via phone, or online.
Medicare Mental Health is not a crisis or emergency service. For urgent support, call Lifeline on 13 11 14 or Suicide Call Back Service on 1300 659 467. If you need immediate help or are at risk of harm to yourself or others, call 000 now.
Medicare Mental Health is a consumer service. GPs and other referrers can contact SEMPHN’s Access and Referral team directly to speak with our experienced mental health clinicians.
Phone Service
The Medicare Mental Health phone service (1800 595 212) is staffed by experienced mental health professionals who will listen to your needs and match you with support options tailored to your individual needs.
This may include:
- Connecting you with suitable services
- Directing you to follow-up care or support through a Medicare Mental Health Centre.
- Referring you to a specialist or acute mental health service (including emergency care).
Medicare Mental Health website
The national Medicare Mental Health website provides easy access to Medicare Mental Health initiatives, as well as other trusted mental health providers and their services, information and support.
Medicare Mental Health Centres
Medicare Mental Health Centres provide a welcoming place where everyone can access free and confidential mental health information, services, and supports.
They offer immediate support for people in distress, including their family and carers - no appointment or referral is needed.
Mental Health Centres available in south east Melbourne
Head to Health Clinics in Victoria offer a safe and welcoming space for anyone seeking mental health support or help accessing services. The clinics have multidisciplinary teams of mental health workers, which can include psychologists, mental health nurses, social workers, and alcohol and drug workers.
There are two Head to Health Clinics in the SEMPHN region:
- Officer Head to Health Clinic: Officer Medical Centre, Arena Shopping Centre, T24/4 Cardinia Rd, Officer VIC 3809
- Berwick Head to Health Clinic: 7/46-50 Princess Hwy, Beaconsfield VIC 3807
See complete list of Victorian Medicare Mental Health Centres here.
Frequently Asked Questions
Who can refer to Head to Health services?
Anyone can refer to Head to Health. Support/services are accessible to everyone, at no cost. A Medicare card, ID or Mental Health Care Plan is not required.
The team at Head to Health intake are clinicians who use the Initial Assessment Referral Decision Support Tool (IAR-DST) to make an assessment and refer people into the appropriate type of service, with their consent.
How to refer to Head to Health services
Anyone can call Head to Health central intake on ph: 1800 595 212, Monday to Friday, 8.30 am-5 pm. There is no after-hours or emergency mental health advice or support. In case of emergency, call 000.
