ResetLife (Matrix Model) - Information for Health Professionals

ResetLife - a free intensive outpatient Alcohol and Other Drug (AOD) treatment program for people in South Eastern Melbourne 

ResetLife is an evidence-based Alcohol and Other Drug (AOD) treatment program based on the Matrix Treatment Model.

It involves 16 weeks of structured intensive outpatient treatment, followed by 36 weeks of continuing care. During the intensive phase, clients attend formal treatment three days per week and informal treatment the other days. The formal treatment consists of:

  • individual therapy sessions
  • early recovery skills groups
  • relapse prevention groups
  • family education groups (adult program)
  • youth education (youth program)
  • continuing care social support groups (youth program)
  • weekly mandatory (random) urine/saliva and breath testing (to inform treatment only, not used to exit people from program)

Evening and weekend sessions may be available, which means that people can continue to work, study and live at home while they’re participating in treatment.

There is no cost for participants, but eligibility criteria applies.

Who is ResetLife for?


  • are 18 years and over
  • have a severe substance use disorder
  • live or work in South Eastern Melbourne
  • have basic English literacy (able to read, write and speak in English).


  • are aged 11-25 years
  • live, work or study in South Eastern Melbourne
  • are experimenting with alcohol or other drugs, or who have developed a mild, moderate, or severe substance use disorder

Further eligibility includes:

  • if drug of concern is methamphetamines, opiates, alcohol, and/or benzodiazepines, the client must have undergone withdrawal from the substance, with last use more than two weeks prior to program commencement
  • willingness to pursue abstinence from all substances
  • agreement to weekly drug testing
  • commitment to attend the program three times/week, on time, for 16 weeks
  • willingness to discuss drug and alcohol use
  • willingness to involve key support people in their treatment.

People may not be able to participate, or remain in, in the ResetLife program if they:

  • have a current corrections order, or are on parole or bail
  • are actively involved in another AOD treatment program
  • require detox and/or pharmacotherapy for stabilisation/maintenance
  • have a cognitive impairment that may disrupt group discussion
  • demonstrate hostile, bullying, threatening or belittling behaviour or make threats/ gestures of harm to self or others.

Who can refer to ResetLife?

Referrals can be made by anyone including GPs and other primary health providers, social services, other organisations and self-referral. Consent is needed for clients to receive services.

How can I refer?


  • Phone: SEMPHN Access & Referral (8.30am-4.30pm): ph: 1800 862 363. GPs receive priority assistance
    Fax: 1300 354 053

Download our GP and health professional brochure about ResetLife here.


  • Phone: Taskforce ResetLife (9:00am-5:00pm): ph: (03) 9532 0811

ResetLife and SEMPHN Access & Referral does not provide after-hours or emergency AOD advice or support. In case of emergency, call 000.

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