Eftsure goes through a robust verification process to ensure your contact and payment details are correct. This process is mandatory for all vendors with SEMPHN. If you are a newly contracted individual/organisation with SEMPHN, you will be asked to go through this process with Eftsure once, when you are first engaged by us. 

3 quick steps to verify your information through Eftsure

Below is an overview of how the verification process works:

1. An onboarding invite/change request is initiated by SEMPHN staff through the Eftsure portal. The contracted person/organisation will receive a link to an onboarding form in the Eftsure portal that needs to be filled out. The recipient will receive email reminders about this process from Eftsure (on SEMPHN’s behalf). 
2. Once the form is completed, the recipient chooses a verification option:

• They can instantly verify by selecting the Bank Link, OR
• They can choose Manual Entry which means they will receive an SMS or email, as well as a phone call from Eftsure to verbally verify the contact and payment details in the form.

   3. The details will then be approved at Eftsure and SEMPHN will finalise the onboarding process.

Once verified, you will not be asked to confirm your details again.

Why does SEMPHN use Eftsure?

Eftsure’s verification process provides an additional layer of security for recipients, providing peace of mind that the payments you receive from SEMPHN are legitimate, secure, and will not be fraudulently redirected.

Additionally, Eftsure helps SEMPHN reduce the risk of fraudulent transactions by verifying the authenticity of payment requests to SEMPHN, ensuring that they are legitimate and not part of a phishing or scam attempt.

If you have any questions about the process get in touch with accounts.semphn@semphn.org.au