MyMedicare Conversations Starters resource available
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November 18, 2025
A resource is now available to assist general practice staff in having conversations with patients about MyMedicare.
The resource is designed to help staff – including general practitioners, nurses, Aboriginal and/or Torres Strait Islander health practitioners, practice managers and admin team members – to consistently communicate with patients about:
- MyMedicare
- registering in MyMedicare
- what registering with that particular practice for MyMedicare may mean for their GP chronic condition management plans and mental health treatment plans.
The resource includes talking points for practice staff who are addressing patients who go to multiple general practices or who go to multiple sites of the same general practice.
Practice staff are encouraged to keep the resource at their desks as a prompt for verbal conversations with patients either in person or over the phone.
For more information about MyMedicare, contact your Provider Support Officer or visit SEMPHN’s dedicated MyMedicare page.
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The purpose of this activity is to ensure patients with a mental health diagnosis (particularly high-risk mental health patients, e.g. bipolar disorder and a Mental Health Treatment Plan) that require phone (level C or D) and/or videoconference longer appointments (level C, D or E) are identified and proactively offered MyMedicare registration supporting continuity of care and improved outcomes.
Are you a First Nations carer supporting a loved one affected by alcohol, other drugs, or mental health challenges? Join Windana’s free monthly First Peoples’ Carers Program, funded by SEMPHN, and connect with others in a safe and supportive space.
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