How care coordination benefited Jake's diabetes management

July 10, 2023

New Care Coordination Support Service funded by the SEMPHN helped Jake find a local GP and manage his diabetes in a new state.

Moving interstate to start a new job is a big thing to do. For Jake, it meant leaving behind friends and family and starting again in Melbourne’s south east. At first, he focused on work and joining a local soccer club.

With the move and the new job, Jake hadn’t found himself a new doctor yet.

Jake lives with diabetes and bipolar disorder. He had a few nights where he didn’t quite feel right and ended up at the local hospital. Jake was referred to Silverchain’s new free care coordination support service which helps people living in the Frankston and Greater Dandenong areas to take a proactive approach to managing their health including finding a local GP.

“Silverchain taught me that there is a lot I can do to take better care of myself. They found services where I could get appointments after work. I now have a mental health plan in place and have contacted my local diabetes service. I now know where to get help if I need it,” Jake said.

The new Care Coordination Support Service funded by the South Eastern Melbourne PHN helps to support eligible people who need a little extra help with taking care of themselves. By working closely with local GPs and pharmacies, we are helping to improve health outcomes for vulnerable people, reduce pressure on local hospitals, and empower people to take control of their health.

To find out more about our South Eastern Melbourne Care Coordination Support Service, visit www.silverchain.org.au/refer-to-us/victoria.

To make a referral please contact 1300 300 122 OR email screferrals@silverchain.org.au


Image supplied by Silverchain Group.

Latest news

November 10, 2026
Do you know a First Nations carer supporting a loved one experiencing challenges related to alcohol and other drugs, or mental health? Delivered by Windana and funded by SEMPHN, the First Peoples’ Carers Program is a free group program that offers an opportunity to connect with others in a safe, culturally supportive environment.
November 9, 2026
New statewide referral criteria for 7 children’s medicine conditions come into effect from 1 December 2026 in all Victorian public hospitals.
October 29, 2026
From 28 October 2026, rubella and congenital rubella will change from being ‘routine’ to ‘urgent’ notifiable conditions in Victoria under the Public Health and Wellbeing Regulations 2019.