SEMPHN is helping provide connections to primary health care for these individuals.  

If you have non-Medicare refugee patients without health insurance, please refer them to Monash Health Refugee Health and Wellbeing. Monash Health provides a range of no-cost services for refugee and asylum seekers in our catchment. The website is a great source of information for health professionals.  

Monash Health Refugee Health and Wellbeing 

Opening hours: Monday - Friday, 9am to 5pm (open over festive period)
Refugee Triage Nurse: (03) 9792 8100 
Refugee Nurse Liaison: (03) 9554 9776 
Address: Refugee Health and Wellbeing, Level 1, 122 Thomas Street, Dandenong VIC 3175 

Please refer to SEMPHN’s Refugee and Asylum Seeker Health page for further resources. 

Priority Primary Care Clinics  

Priority Primary Care Clinics (PPCCs) are available and ready to provide no-cost medical care to refugees with or without Medicare cards during the festive period. PPCCs can access interpreters for non-English speaking patients through the TIS National Doctors Priority Line. 

PPCCs provide care for people with conditions that require urgent attention but not an emergency response. They support nearby hospital emergency departments by providing same-day GP appointments for non-life-threatening injuries or illnesses such as mild infections, fractures and burns. They also offer pathology and imaging services onsite or nearby. 

All PPCCs are now open 14 hours, 7 days a week (including public holidays). 

PPCCs in south east Melbourne 

Dandenong PPCC (supporting Dandenong Hospital) 
Greens Medical Group (Keys Medical)
1/134 Logis Blvd, Dandenong South
Phone bookings: (03) 9579 7933
Online bookings: greensmedicalgroup.com.au/dandenong-priority-primary-care-centre 

Frankston PPCC (supporting Frankston Hospital) 
1-3/49 Beach St, Frankston
Phone bookings: (03) 9119 1077
Online bookings: frankstonppcc.com.au 

Prahran PPCC (supporting the Alfred Hospital) 
Sandringham Ambulatory Care Centre
20 Commercial Road, Melbourne
Phone bookings: (03) 9119 1055
Online bookings: prahranppcc.com.au 

Narre Warren PPCC (supporting Casey Hospital) 
ForHealth Narregate Medical & Dental Centre
60 Victor Cres, Narre Warren
Phone bookings: (03)9771 2020
Online bookings: narregatemedicalcentre.com.au/priority-primary-care-centre 

As of November 2024, Primary Care Clinics have been re-branded as Medicare Urgent Care Clinics (UCCs). Medicare Urgent Care Clinics are commissioned by Primary Health Networks with funding from the Australian Government.

Translated Resources 

Translating and Interpreting Service (TIS) National is a free interpreting service providing equitable access to key services for people with limited or no English language proficiency. Visit TIS National Doctors Priority Line to book an interpreter. 

Additionally, we have some translated materials available for Arabic-speaking patients: 

• PPCC flyer - Arabic 
• How to receive Medical Service EN - Arabic 
  

Further information 

• See Monash Health’s latest newsletter which contains 10 great tips for managing patients from refugee backgrounds. 
• Visit the Department of Health for further guidance on free public healthcare options.