Access & Referral

SEMPHN Access & Referral - Connecting people with support

Contact SEMPHN's Access & Referral team by telephone 1800 862 363 or fax 1300 354 053.

About SEMPHN Access & Referral

South Eastern Melbourne PHN Access & Referral is a service that refers or links people with primary mental health and Alcohol and Other Drug (AOD) services. 

What does SEMPHN Access & Referral do?

For SEMPHN-funded mental health and AOD services, including Accessible Psychological Interventions (API), Mental Health Integrated Complex Care (MHICC), Connect - Low Intensity Program and ResetLife, SEMPHN Access & Referral:

  • Acknowledges referrals
  • Screens for eligibility
  • Performs an initial risk assessment
  • Helps people enter the service system and receive the right care as their mental health needs and/or Alcohol and Other Drug treatment needs, change.

Access & Referral also refers and links to other appropriate services and organisations in the region, including disability, housing, support and employment services.

SEMPHN Access & Referral does not provide after-hours or emergency advice or support. In case of emergency, call 000. 

Who can refer to SEMPHN Access & Referral?

Referrals can be made by anyone including GPs and other primary health providers, schools, social services, other organisations and self-referral.

How to refer to SEMPHN Access & Referral 

GPs can fax referrals and GP Mental Health Treatment Plan to 1300 354 053 or call 1800 862 363 for priority assistance.

Referrals can be made by:

  • SEMPHN Access & Referral phone (business hours only): 1800 862 363 - GPs receive priority assistance
  • Fax: 1300 354 053
  • Referral forms (including templates for GP Clinical Software) are available below.
  • Other referral forms are accepted if they contain the required information.

Consent is needed for clients to receive services.

Referral forms for Psychosocial supports

Referral forms for API and MHICC 

Important: read the instructions before importing referral templates into your medical software. Do not open these documents, or you could lose the self-populating formatting.

Referral forms for faxing

  1. In order for the PDFs to remain writable please access them via Google Chrome
  2. Right click on link and select Save Target As.
  3. Select a location on hard drive (which you can find later, such as the desktop) and save. 

Forms for GPs

Forms for other professionals

Best Practice

  1. Open a New Letter and from Templates menu select Import Templates
  2. Locate downloaded file and open
  3. From File menu select Save as. Type an appropriate Template name and click on Save.


  1. Click on Tools > Clinical WP Setup > WP Templates
  2. File > Import Template
  3. Find the file where you saved it and highlight it and then click Open
  4. Enter the template name into the Description. Click on OK. 


Medical Director

  1. Open Medical Director and then LetterWriter
  2. File menu > Select Modify Template > Select Black template
  3. File > Select Import - locate downloaded file and click on Open
  4. File > Select Save as template - type in an appropriate name and click on Save


Organisations that provide SEMPHN-funded services: API, MHICC, ResetLife and Connect - Low Intensity Program


Psychological Interventions
(API) provider

Mental Health Integrated Complex Care
(MHICC) provider

ResetLife providerConnect - Low Intensity Program provider
Bayside Connect Health & Community Star Health
Cardinia Better Place Australia Mentis Assist
Casey EACH Mentis Assist
Frankston Lifeworks Mentis Assist Peninsula Health
Glen Eira Lifeworks Star Health
Greater Dandenong EACH Mind Family Life
Kingston Better Place Australia Star Health
Mornington Peninsula Mentis Assist Mentis Assist
Port Phillip Star Health First Step
Stonnington Star Health Star Health


More information

  • Call SEMPHN Access & Referral on 1800 862 363 during business hours
  • For information about Accessible Psychological Interventions (API) visit here 
  • For information about Mental Health Integrated Complex Care (MHICC) visit here
  • For more information about ResetLife visit here
  • Our Stepped Care Model brochure gives an overview of the model.
  • View our Stepped Care Model video

Background to mental health changes 

SEMPHN plays an important yet limited part in the primary mental health system.

In line with mental health reform across Australia, SEMPHN released its Mental Health Stepped Care Model in 2016. 

The model was informed by:

  • findings of the National Mental Health Commission’s review 
  • evidence-based best practice
  • consultation with stakeholders including consumers, health professionals and service providers
  • extensive data analysis.

We are using the Stepped Care Model to guide the commissioning of new flexible services in our region for people with mild/moderate and severe/complex mental health needs. 

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Funding Opportunities

Tenders, Quotes & Expression of Interest Portal

If you’re interested in applying for funding opportunities, register your interest on SEMPHN's eProcure page. Once you register, you’ll receive information as it’s released.


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