Job Description

**Patient Reception & Customer Service**<br>- Greet all patients and visitors warmly and professionally and upon arrival.<br>- Manage patient check-in procedures, verify and patient information, and ensure required consent forms are completed.<br>- Handle incoming phone calls, emails, and online inquiries promptly and professionally, directing messages to appropriate clinical or administrative staff.<br>- Triage urgent or emergency patient inquiries according to practice protocols and escalate them immediately to nursing or medical staff.<br>**2. Appointment Scheduling & Management**<br>- Schedule, reschedule, and cancel patient appointments in alignment with the GP’s and Nurse’s schedules and practice guidelines.<br>- Manage recall and reminder systems for upcoming appointments, preventative health checks, and chronic disease Care Plans.<br>- Monitor the waiting room to ensure patients are seen in a timely manner and communicate any anticipated delays effectively.<br>**3  Administration**<br>- Maintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving.<br>- Batching Medicare for the day.<br>·        Balance daily receipts<br>**4   Billing, Accounts**<br>- Process patient bulk-billing claims accurately using practice management software (e.g., Medicare/billing portals).<br>- Prepare and send work cover invoices and reconcile accounts<br>- Handle general administrative tasks <br>** 5   Compliance, Privacy, & Safety**<br>- Maintain strict confidentiality regarding patient medical records and personal information in accordance with privacy legislation (such as the Privacy Act).<br>- Assist with infection control protocols, maintain a clean and welcoming reception area, and ensure safety guidelines are followed within the waiting room.<br>- Support practice accreditation processes by keeping administrative workflows and documentation organized and up to date.<br><br>

Essential selection criteria

- Proven experience working as a medical receptionist or in a fast-paced customer service environment.<br>- Familiarity with general practice software (e.g., Best Practice or MedicalDirector) and Medicare bulk-billing processes is highly desirable.<br>- Exceptional interpersonal and communication skills with a warm, empathetic manner.<br>- Strong organizational skills and the ability to multitask effectively under pressure.<br>- High attention to detail and a strong commitment to patient confidentiality.<br><br>

Desirable selection criteria

<br>- **Experience:** Previous experience working within a general practice or allied health environment.<br>- **Software Knowledge:** Familiarity with specific practice management software such as Best Practice, MedicalDirector, or ZedMed.<br>- **Billing Competency:** Prior hands-on experience processing Medicare bulk-billing claims, patient rebates, and handling EFTPOS transactions.<br>- **Certifications:** Certificate III in Business Administration (Medical) or a related healthcare administration qualification.<br>- <br> We understand that you may not meet all requirements. <br><br>

About the practice

<br>About the Practice<br>We are a busy and patient-focused bulk-billing general practice located in Springvale, committed to delivering accessible, high-quality, and compassionate healthcare to our local community. We pride ourselves on creating a warm, welcoming, and supportive environment for both our patients and our team.   <br><br>

Benefits

- **Supportive Work Environment:** Friendly, supportive solo practice team culture in a convenient Springvale location.<br>- **Competitive Compensation:** Attractive hourly rate aligned with experience and qualifications under the Health Professionals and Support Services Award.<br>- **Work-Life Balance:** Fixed working hours with standard annual and personal leave entitlements.<br><br>