Job Description

**Love Healthcare. Love Leadership. Love Where You Work.**<br><br>Imagine finishing your day and being just minutes from beautiful beaches and boutique cafés.<br>At **St Verena Medical Centre**, we are more than just a medical practice. We are a supportive, professional, and passionate team committed to delivering exceptional patient care while creating a workplace where our people feel valued and empowered.<br><br>We are seeking an experienced Casual **Senior Medical Receptionist / 2IC** to join our growing team and play a key role in the ongoing success of our practice.<br><br>**Why Join St Verena Medical Centre?**<br>- Leadership opportunity within a growing medical practice<br>- Competitive remuneration package<br>- Flexible part-time position<br>- Supportive and collaborative team culture<br>- Work closely with Practice Management and clinical staff<br>- Modern, patient-focused medical centre<br>- Utilise leading healthcare technology including **Best Practice** and **HotDoc**<br>- On-site parking<br>- Prime Mt Eliza location<br>- Just 11 minutes from Frankston Beach<br>- Career development and progression opportunities<br>- A workplace where your contribution is recognised and appreciated<br>**About the Role**<br>This is an exciting opportunity for an experienced Medical Receptionist looking to step into a leadership position.<br>As our Senior Receptionist / 2IC, you will support the day-to-day operations of reception, assist with mentoring and guiding team members, and work closely with Practice Management to ensure the smooth running of the practice.<br>You will play an important role in delivering an outstanding patient experience while helping foster a positive and productive workplace culture.<br><br>**Key Responsibilities**<br>Leadership & Team Support<br>- Support and mentor reception team members<br>- Assist with onboarding and training of new staff<br>- Promote a positive and collaborative team culture<br>- Managing staff rosters and coordinating staff coverage to ensure the smooth and efficient operation of the practice.<br>- Support workflow coordination and daily operations<br>- Assist Practice Management with operational initiatives<br>Reception & Patient Care<br>- Deliver exceptional customer service to patients<br>- Manage appointments, patient enquiries, and incoming calls<br>- Process billing, Medicare claims, and payments<br>- Manage online bookings and patient communications through **HotDoc**<br>- Maintain patient confidentiality and privacy<br>- Ensure a welcoming and professional reception environment<br>Administration & Operations<br>- Utilise **Best Practice** software to manage patient records and clinical correspondence<br>- Support recalls, reminders, and preventative health initiatives<br>- Assist with practice administration and compliance activities<br>- Identify opportunities for process improvement<br>- Support the efficient day-to-day running of the practice<br>**About You**<br>To be successful in this role, you will have:<br>- Previous experience in Medical Reception within General Practice<br>- Senior Receptionist, Team Leader, or 2IC experience highly regarded<br>- Experience using **Best Practice** software<br>- Experience managing appointments through **HotDoc** highly desirable<br>- Excellent communication and interpersonal skills<br>- Strong organisational and time management abilities<br>- A proactive and solutions-focused mindset<br>- Professional presentation and a positive attitude<br>- A genuine passion for patient care and team success<br>**About St Verena Medical Centre**<br>Located in the heart of Mt Eliza, St Verena Medical Centre is a modern and growing practice committed to providing high-quality healthcare to our community.<br>We pride ourselves on fostering a culture built on respect, teamwork, professionalism, and continuous improvement. We believe that when our team feels supported, our patients receive the very best care.<br>Our team enjoys working in a positive environment where collaboration, innovation, and patient-centred care are at the forefront of everything we do.<br><br>**Apply Now**<br>If you are looking for a role where you can contribute, lead, and grow within a supportive and professional environment, we would love to hear from you.<br><br>Email: practicemanager@stverenamc.com.au<br>

Essential selection criteria

minimum 1 year exerience in Medical Reception<br>

Desirable selection criteria

Proficiency using **Best Practice Premier** clinical software.<br>

About the practice

St Verena Medical Centre is a modern, patient-focused general practice located in the heart of Mt Eliza on the beautiful Mornington Peninsula. We are committed to providing high-quality, compassionate healthcare in a welcoming and professional environment.<br><br>Our purpose-built practice is equipped with modern consulting rooms, advanced medical technology, and industry-leading clinical software, including Best Practice and HotDoc, enabling our team to deliver efficient, high-quality patient care.<br><br>We pride ourselves on fostering a supportive and collaborative workplace where respect, teamwork, professionalism, and continuous improvement are at the heart of everything we do. Our team works closely together to create an exceptional experience for both patients and staff.<br><br>Conveniently located just minutes from stunning beaches, cafés and local amenities, St Verena Medical Centre offers an excellent opportunity to build your career while enjoying the relaxed lifestyle of the Mornington Peninsula.

Benefits

Join a collaborative team that invests in your success. Benefit from career progression opportunities, leadership development, flexible work arrangements, competitive pay, a modern patient-focused workplace, supportive management, and a positive team culture where your ideas and contributions matter.<br>