We thank all GPRC owners, operators and staff for their dedication to protect the health of Victorians through delivering life-saving services. We also thank the many thousands of other primary care workers who have also provided testing and care for patients throughout the pandemic. 

Why are GPRCs closing? 

GPRCs were conceived and funded as a temporary response in the early phase of the COVID-19 pandemic. Demand for GPRC services has decreased significantly in recent months as a result of a highly vaccinated population and new services taking the pressure off general practices and hospital emergency departments. 

Where can patients with respiratory symptoms seek care? 

If patients test positive for COVID-19, it is likely their symptoms will be mild and they can recover safely at home. Visit the healthdirect website for information on managing COVID-19 at home. 

Patients with mild to moderate symptoms (including confirmed COVID-19) can seek care from their usual GP, or another GP if their usual one isn’t available. Most general practices provide care for patients with respiratory symptoms, both by telehealth and face-to-face. Telehealth appointments are suitable for most low risk patients. 

Patients can also contact NURSE-ON-CALL on 1300 60 60 24 for free health advice, 24 hours a day.

Patients with urgent but non-life-threatening symptoms can contact the Victorian Virtual Emergency Department or see a GP at a Priority Primary Care Centre (PPCC). 

Please note, that PPCCs do not provide routine PCR testing. They provide GP-led care for people with urgent but non-life-threatening conditions. In an emergency, patients are advised to visit their local hospital emergency department or call 000. 

COVID-19 testing options 

Rapid antigen tests (RATs) are the easiest way to test for COVID-19. Visit the Victorian Government website for information on when to use a RAT, where to get them, and what to do if COVID-19 positive. If patients test positive for COVID-19, it is still recommended to wear a mask and isolate for 5 days or until a negative RAT result has been achieved.

If patients are at risk of severe COVID-19 illness, their RAT result is negative or inconclusive, or they require a PCR test, a visit to a GP is recommended. A GP can decide if a PCR test is needed and may provide a referral to a pathology collection centre. 

Those unable to get a GP appointment can: 

• contact the Victorian Virtual Emergency Department 
• call the National Coronavirus Hotline on 1800 020 080 
• call NURSE-ON-CALL on 1300 606 024. 
• In an emergency call 000. 

Please visit our dedicated COVID-19 page for more information and resources for health professionals.