Patients can get the right care at the right time with Victoria's range of Urgent Care Services available across Victoria. 

The services aim to reduce the demand on hospital emergency departments by providing primary care services for urgent conditions that do not require an emergency response.

Victoria's Urgent Care Services includes:

• Urgent Care Clinics open late and on weekends
• Video call with Virtual Emergency Care 24/7
• Phone 1300 60 60 24 Nurse-on-Call 24/7

For more information on Urgent Care Clinics available in south east Melbourne and their opening hours, please visit SEMPHN's Medicare Urgent Care Clinics page.

What are the benefits?

• Free and open to all, no Medicare card needed
• No appointment or GP referral required
• Staffed by urgent care doctors and nurses
• Faster care with no waiting in a hospital emergency department

Patient Resources

The below patient resources are available to help explain the services.

• Video explaining the available Urgent Care Services
• Fact sheets available in English, Arabic, Chinese (simplified and traditional), Greek, Italian, Punjabi, Turkish and Vietnamese
• Urgent care options with links to more information on the available Urgent Care Service options
• Emergency care options for life-threatening situations
• Everyday care options for non-urgent matters.

Please direct patients to the Better Health Channel's Urgent Care Services Victoria page for further information on the services.