By calling 1800 633 422, patients can speak with a registered nurse who will listen to concerns and assess symptoms using validated clinical decision‑support tools and provide evidence‑based advice.

Depending on the presentation, callers may be guided to:

• self-care
• a pharmacy
• their regular GP
• a Medicare Urgent Care Clinic
• a virtual care option, or
• emergency services where required.

After hours, some patients may be offered a free GP telehealth consultation if clinically appropriate.

Patients can also access 1800MEDICARE through the website and app. Both options provide clinically verified health information and digital tools such as a symptom checker and medicines information. The app also supports electronic prescriptions and access to an Active Script List.

These channels can help patients understand their options and connect with the most appropriate care.

1800MEDICARE provides a simple and easy to use pathway for patients who are unsure about symptom severity, have difficulty accessing timely care, or need guidance at any time of the day across Australia.

The service operates under a rigorous and established clinical governance framework and supports continuity of care by encouraging follow‑up with a patient’s usual health provider.

Resources

These resources can be shared to help consumers learn more and find information about 1800MEDICARE.

• Posters
• Social media tiles
• Videos
• First Nations
• Fact sheets
• Stakeholder information kit