Following a presentation to an Aged Care Assessment Team, COTA Victoria received a referral from an assessment clinician for Care Finder support to be provided. Although information provided about Francis’s eligibility was limited, the ACAS assessment clinician felt he would benefit from support to navigate the aged care service system and engage services.

COTA Victoria called Francis to advise of their service and to try and determine eligibility. Francis advised that his daughter, although living locally, has limited contact with him and he didn’t feel comfortable asking her for assistance. It was at his daughter’s recommendation that he sell his house and move into current flat which he is not happy about.

 In liaising with My Aged Care, it was discovered that Francis has additional approvals which he was not accessing, including a pending Home Care Package Level 3 (HCP3) which was to be assigned in 3-6 months, and a continence assessment.

 How Care Finder helped Francis:

• Assistance with My Aged Care paperwork to determine service eligibility
• Income assessment to provide financial assistance and support
• Continence nurse
• Social engagement opportunities
• Commonwealth Home Support Program (CHSP) for Domestic Assistance and Shopping.

The Care Finder provided Francis with support to understand the aged care system, identify his current position within it, and make informed decisions about accessing eligible supports and services.

Want to know more?

Care finder services are provided at no cost as they are fully funded through Primary Health Networks. There are currently 11 organisations providing face-to-face support to the most vulnerable and at-risk older people of our community. 

Review our Care Finder Services page for a complete list of providers and other important information and resources.