Ministerial visit to Prahran Urgent Care Clinic

May 21, 2025

Government leaders visited our Prahran Medicare Urgent Care Clinic (UCC) to discuss UCCs and how they’re helping to take the pressure off hospital emergency departments.

On Monday May 19, representatives from the Sandringham Ambulatory Care Centre (SACC), Alfred Health, and the South Eastern Melbourne Primary Health Network (SEMPHN) joined the Deputy Prime Minister of Australia, the Hon. Richard Marles MP, local Member for Macnamara Josh Burns MP, Member for Melbourne Sarah Whitty MP, and other officials for a tour of one of the four Medicare Urgent Care Centres (UCCs) in south-east Melbourne, which were commissioned by SEMPHN.

Prahran Medicare Urgent Care Clinic (UCC) is located right behind the Emergency Department at the Alfred Hospital in Commercial Road, Prahran.

Since it opened its doors in 2023, 20,000 people have visited the clinic.

That’s 20,000 patients with non-life-threatening injuries and illnesses, who didn’t need to wait at the Alfred Hospital Emergency Department and were able to access free high quality urgent medical care when they needed it - with or without a Medicare card.

Thank you to our Prahran, Dandenong, Frankston, and Narre Warren UCC providers for increasing access to primary care services and providing timely, patient-centred health care to our priority populations and residents in south east Melbourne. By working together with emergency departments and general practices, you’re helping create a more integrated primary health care model that eases the demand and supports referrals.

Medicare UCCs (formerly known as Primary Care Clinics) are commissioned by Primary Health Networks with funding from the Victorian and Australian Governments.

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Latest news

August 8, 2025
South Eastern Melbourne Primary Health Network (SEMPHN) will soon seek to commission general practice providers to establish four new Medicare Urgent Care Clinics servicing residents in and around the following Local Government Areas (LGAs) and locations: Bayside Stonnington - with a focus on the eastern area and bordering suburbs Mornington Peninsula - with a focus on Hastings Cardinia - with a focus on Pakenham  Please note: locations are subject to change. The upcoming Request for Tender (RfT) will outline the final eligible locations. This tender opportunity is part of the Commonwealth Department of Health, Disability and Ageing's commitment to expand UCCs across the country, opening 50 new clinics nationwide, including 12 in Victoria. SEMPHN expects to open a RfT in mid-late August 2025. Background information Medicare Urgent Care Clinics (UCCs) reduce demand on hospital emergency departments by providing a primary care service for urgent conditions that do not require an emergency response. UCCs are GP-led services that increase access to primary care, providing treatment to people with conditions such as mild infections, sprains, broken bones and minor burns. They also offer pathology and imaging services. UCCs are expected to be open for 14 hours a day, 7 days a week (including public holidays), and are free for people of all ages (with or without a Medicare card). Visit health.gov.au and refer to the Medicare UCC Operational Guidance for more information. Eligibility requirements Detailed eligibility criteria will be available in the RfT documentation. Tender documentation and process SEMPHN will use eProcure as its portal for this RfT opportunity. To apply, interested providers must be registered for eProcure. Once registered, you will receive email notifications when the tender is published. Additionally, we publish a commissioning newsletter that shares tender opportunities and announcements. You can sign up to receive SEMaphore here . Communication and enquiries Once the RfT opens, interested parties will be able to submit questions via eProcure .The team is currently unable to answer any questions about this opportunity. We look forward to sharing more details about this exciting opportunity in the coming weeks and expanding these critically important services within the south east Melbourne region.
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